Question 1

What is an AI agent?

Accepted Answer

A digital employee powered by AI: it understands customer questions, knows your products and services, completes tasks — answering, matching, booking, qualifying — and works 24/7.

Question 2

How is an AI agent different from a regular chatbot?

Accepted Answer

A chatbot follows scripts and buttons. An AI agent understands free text in multiple languages, reasons, uses your knowledge base and takes actions in your systems.

Question 3

How long does implementation take?

Accepted Answer

A ready solution (e.g. AI Support Agent) launches in 5–14 days. Custom systems take from 3 weeks, depending on integrations.

Question 4

Do I need an in-house technical specialist?

Accepted Answer

No. We fully configure and maintain the system. You manage content through a simple admin panel.

Question 5

Which languages do the AI agents support?

Accepted Answer

Russian, English, German, Dutch and Albanian out of the box. The agent detects the customer's language automatically. Any other languages can be added.

Question 6

How does the AI agent learn about my business?

Accepted Answer

We train the agent on your materials: website, catalog, price list, FAQ, documents. The knowledge base can be updated anytime — via the admin panel or by our team.

Question 7

What if the agent doesn't know an answer?

Accepted Answer

The agent honestly says the question is non-standard, collects the customer's contact and hands the conversation to a manager with full context.

Question 8

Can I test a solution first?

Accepted Answer

Yes. You can test agents live in the demo center, and for your business we create a pilot version before the full launch.

Question 9

Where can the AI agent be integrated?

Accepted Answer

Website, Telegram, WhatsApp, email, CRM, request forms, databases and internal company systems.

Question 10

How is a lead handed over to a manager?

Accepted Answer

The manager receives a notification with the customer's contact, request essence and full dialogue summary — in messenger, email or CRM.

Question 11

How much does an AI agent cost?

Accepted Answer

Ready solutions start from €490 for setup plus a subscription for system operation. Custom projects are quoted after task analysis. You get an exact estimate after a free consultation.

Question 12

What is included in the price?

Accepted Answer

Agent setup and training, integrations, knowledge base, testing, launch and technical support.

Question 13

Is there a subscription fee?

Accepted Answer

Yes, a small monthly fee covers AI model usage, hosting, monitoring and knowledge base updates.

Question 14

Is my customers' data safe?

Accepted Answer

Yes. Data is stored in secure EU infrastructure, access is role-restricted, and conversations are not used to train public models.

Question 15

Who owns the knowledge base and content?

Accepted Answer

You do. All materials, the knowledge base and generated content belong to your company.

Question 16

Can the agent be disabled at any time?

Accepted Answer

Yes, the agent can be disabled with one button in the admin panel. You can also set a working schedule or operator handover.

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