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TransBalkan · Demo concept
AI automation for TransBalkan
Automatic shipment status answers and transport request intake.
The challenge
Dispatchers spent half the day answering 'where is my cargo?'.
The solution
The AI agent answers status questions from system data, takes requests and estimates pricing.
What was built
- AI status Support Agent
- 24/7 request intake
- Route analytics
Capabilities
- Status by tracking number
- Shipping cost estimates
- Handover to a logistics manager
Results
−50% dispatcher calls (target)
Requests accepted around the clock
Sample dialogue
Where is my shipment TB-10482?
Shipment TB-10482 cleared customs today at 09:40 and arrives at the warehouse tomorrow by 17:00. Shall I notify you on arrival?
Demo project. The concept is fully achievable with current technology.
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