Customer Experience
NEUROVA Support Agent
Answers customer questions, solves problems step by step and creates tickets whenever a specialist is needed.
What it can do
- Answers customer questions 24/7 in 5 languages
- Guides the customer to a solution with step-by-step instructions
- Works strictly from the verified business knowledge base
- Creates a support ticket with a precise problem description
- Escalates to a human specialist in difficult situations
- Keeps the context and never asks the same question twice
- Knowledge-based answers
- Verified business facts
- Conversation memory
- Human handoff
- Multilingual conversations
- Smart page guidance
- Problem diagnostics
- Ticket creation
- Contact collection
- Research & structuring
Who it is for
- E-commerce
- SaaS & services
- Clinics & salons
- Education
- Logistics
- Any business with an inbound request flow
Which tasks it closes
- Reduce the support workload
- Speed up first response time
- Increase the share of self-service resolutions
- Eliminate lost requests
How it works
- The customer writes in the chat in their own language
- The agent clarifies the essence of the problem
- Finds the answer in the knowledge base and gives a step-by-step solution
- Checks whether the solution helped
- Creates a ticket or escalates to a specialist when needed
Activation for your business
After activation the agent receives your knowledge base, tone, languages and access to the systems it needs. You follow the status of your instance in NEUROVA Space.
Help us test the agent
NEUROVA Support Agent is in public beta and improves every day. Try a real scenario from your business and see what your future digital employee can do — unexpected questions are welcome.
NEUROVA Support Agent
Live demo — a safe showcase, not your production agent
Talk to NEUROVA Support Agent. The demo uses a public knowledge base only — no real client data and no external actions.
The demo runs on a demo knowledge base: no real client data and no external actions.