AI Support Agent
Your intelligent support team member, available to customers at any time
Answers customer questions instantly, works with your FAQ and knowledge base, and takes up to 80% of routine requests off your support team.
What this AI agent does
AI Support Agent automates answers to repetitive customer questions. It uses your company's knowledge base, product and service information, FAQ and any other materials you provide.
It takes up to 80% of routine requests off your team, replies in multiple languages and hands complex cases to a human — together with the full conversation context.
Key capabilities
- Answering customer questions
- Working with FAQ
- 24/7 customer support
- Knowledge base search
- Product consultations
- Handling routine requests
How it works
- 01
A customer asks a question in chat or a messenger
- 02
The AI looks up the answer in your knowledge base
- 03
It gives an accurate answer in the customer's language
- 04
It suggests the next step or further help
- 05
Complex cases go to a specialist with full context
Example dialogue
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We will build an AI Support Agent that knows your business and helps customers 24/7.